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FAQs

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General
Products
Orders & Delivery
Warranty
Returns

General

We welcome you to give us a call toll-free at 844-862-4391. You may also talk directly with a Massage Chair Specialist by live chat, found on the bottom right side of this page. Alternatively, you can submit a ticket by filling out our contact form. Please be sure to include a call back number if you prefer to have a representative contact you by phone.
Massage Chair Deals is your one stop shop for all your massage chair needs. We have been in business for nearly a decade and with our extensive product knowledge, have helped thousands of our customers find the perfect massage chair to suit their needs. Plus, our team of specialists are available 24/7 to answer your questions — before and after your order.
A customer service representative is available 24 hours a day.
Absolutely! If you prefer to order over the phone or have any pre-sale questions, we welcome you to call one of our specialists toll-free at 844-862-4391. A friendly specialist is available 24 hours a day.
Massage Chair Deals has been vetted and received approval from our manufacturer partners. You can be assured we are an authorized retailer of all the products featured on our website.
We take website security issues very seriously and use industry-standard SSL (Secure Socket Layer) encryption and other measures to protect your credit card and personal information.

Products

This will vary based on the model but most massage chairs generally have a recommended weight capacity of between 220-350 lbs. Be sure to check out the specs tab on each of our product pages to ensure the model will support your weight.
A massage chair's recommended height requirement varies by model. Some massage chairs are better suited for shorter users, while others are better equipped to accommodate a taller individual. As a general rule of thumb, most massage chairs will have no problem handling a user between 5'2" - 6'2". Check out the specs tab on each of our product pages for the manufacturer's recommended height limit prior to ordering.

Here are some models to consider if you're outside the 5'2" - 6'2" range:

Osaki OS-4D Pro Maestro - 5'0" - 6'4" ｜ Infinity Dynasty 4D - 5'0" - 6'6" ｜ Infinity Smart Chair X3 - 4'11" - 6'4" ｜ Infinity IT-8500 Plus - 5'0" - 6'5" ｜ Kyota Genki M380 - 4'8" - 6'5" ｜ Kyota Kansha M878 - 5'2" - 6'9" ｜ Kyota Kofuko E330 - 4'8" - 6'2" ｜ Kyota Yosei M868 - 5'0" - 6'6" ｜ Sharper Image Relieve 3D - 5'4" - 6'7" ｜ Sharper Image Revival - 4'8" - 6'2"
A massage chair is an excellent investment in your mind, body, and soul. It can improve elasticity, flexibility and relaxation while lowering stress and anxiety. Plus, investing in a quality massage chair allows you to reduce or eliminate the recurring cost of visiting a therapist or spa.
That is a broad question that depends on many factors: what you're looking for the chair to perform, your preferred intensity, budget, height and weight, etc. Truthfully, there is no clear-cut answer on what massage chair is "the best" since everyone has their own sensitivities and preferences. That being said, higher-end models include more advanced functions that will translate into receiving a higher quality massage. Feel free to get in touch, and we'd be happy to assist in determining the best model for your unique needs.
We recommend viewing our Massage Chair Buyer's Guide for helpful advice on what to look out for when researching massage chairs. Additionally, our comparison chart compares and contrasts the major features of every model we carry.
If you're unsure of what massage chair you're interested in purchasing and would like to compare each of their product features, you can do that on our website. Click here to view our massage chair comparison chart.
Absolutely! All of the products we carry are shipped new. Refurbished, open box, floor, and certified preowned models will be clearly labeled as such.
Massage chairs must be plugged into a 110-120V (U.S. standard) grounded electrical outlet to operate. A massage chair's power consumption is typically between 150-300W, which is akin to running a desktop computer and monitor.
Padding beneath a massage chair is not required. However, if you plan to place your chair on hardwood or tile flooring, we recommend using an area rug or a mat underneath the chair's base to protect your floor's finish. Floor protection also minimizes the sound of the chair's motor. We've found that 5x8 and 6x9 rugs work great!
As with most furnishings, as long as your massage chair is kept clean, it will remain in great shape. Always unplug the chair from its power source before cleaning or maintenance. Use a soft cloth to wipe down your chair. You can use a vacuum brush attachment to sweep away any debris. We do not advise using any harsh chemicals (i.e. leather cleaner, alcohol, benzine, etc) to clean a massage chair as doing so may damage the synthetic upholstery. If a more thorough cleaning is required, spot clean with a clean cloth using a small amount of water and mild dish detergent. Make sure to wipe dry immediately afterward. To take care of your remote control, wipe off dust and debris with a dry only cloth.

Orders & Delivery

All orders qualify for free standard Curbside Delivery. We also offer two premium delivery options for an additional cost: Threshold and In-Home Delivery & Set Up. See more details on our shipping page. Most orders are processed within 2-4 business days. Once your order has shipped, you will receive a notification email containing your tracking number.
If you opt for free Curbside Delivery, you're responsible for bringing in and assembling your massage chair. Most models can be installed in under an hour by following the instructions included in your welcome kit. If you need your chair assembled, choose the In-Home Delivery & Set Up upgrade option for an additional $179. A third-party installation team will bring the massage chair inside your home and assemble it for you with this shipped method. Your chair will be operating properly before they leave. Learn more about our shipping options by clicking here.
We currently serve the 48 contiguous states in the USA. Due to logistical issues associated with shipping a large item like a massage chair, we do not currently ship to Alaska, Hawaii, or outside the U.S.
We accept one time credit or debit card payments (Visa, American Express, Discover, and MasterCard) as well as PayPal. We also offer financing for up to 36 months. Terms apply.
Our customers have experienced minimal success with private insurers covering the cost of our massage chairs. Health insurance companies consider massage chairs a luxury item and not health-related despite the well-documented health benefits. While it's unlikely your health insurance will reimburse you, you can always try to submit a claim.
Yes, we do. Please contact us with any inquiries.
Orders are typically processed for shipment within 2-4 business days. Free Curbside Delivery and Threshold Delivery have an approximate lead time of 1-2 weeks. If you opt for In-Home Delivery & Set Up, you can expect to receive your order in about 2-3 weeks.
We do not ship to PO Boxes due to the heavy nature of our products. We require that all orders be shipped to a residential or business address with a signature upon delivery.
Enter your order number and the email address associated with your order on this page. You will receive an email once your order has been processed for shipment. Please allow about a week from the purchase date for that information to be available. Tracking information may take about 1-2 business days to appear on the carrier's website.
Please contact us as soon as possible. If the order was recently placed, we may be able to make changes in time. If the order is late in the processing phase or has already been shipped, we are unable to make any changes.
If you'd like to cancel your order, please contact us immediately. If your item has not yet shipped, we may be able to cancel your order in time. If your order has already shipped or shipment is imminent, please follow our return policy. To learn more about our cancellation and return policy, click here.
With the Curbside and Threshold delivery options, you will be responsible for assembling your order (if required). Massage chairs are heavy but not particularly difficult to install. We highly recommend having another person on hand who can assist you with the unboxing and assembly process. Your order will arrive with an assembly guide. We also have installation walkthrough videos for most models we carry on their respective product pages.
Most orders are delivered within 1-3 weeks, depending on your location and shipping method. For the latest information, use our track your order page. Please first direct any inquiries regarding order status to the assigned shipping carrier, as they will be able to provide you with the most up-to-date information. They will contact you to arrange delivery as the order approaches your local terminal. If they are unable to help, get in touch with us for assistance.
If there is an issue with your order, we first need to be aware of it so that we can help solve the problem. The sooner we know about the issue, the sooner we can begin working on it for you. Please include any relevant information that can help us resolve this issue, including providing your order number and any images.
We understand a massage chair is a big investment, and we want you to rest assured that the price you're seeing on our website is the lowest price online. How do we know? Because all of our chairs are listed at the Minimum Advertised Price (MAP). In other words, our rates are the lowest minimum price that our partners allow. If you do find the same chair listed at a lower price through an authorized retailer, contact us and we'll price match them and may offer you an additional discount as well. Talk with a representative for more information.
If you find the same model advertised for a lower price within 15 days of purchase, contact us and we will refund you the difference. That is our promise to you. See our price match page for more details.

Warranty

All of the massage chairs we carry are equipped with a minimum 3-year limited manufacturer warranty. Some products may also offer an extended warranty plan for an additional charge. We recommend opting for an extended warranty as massage chairs have many moving parts. To learn more about warranty policies, please view our warranty page.
Whether you have to register your warranty depends on the brand. For Osaki, Titan, AmaMedic, Ador, and Otamic models, the warranty is already pre-registered and no action is required. For Infinity, Kyota, and Sharper Image products, warranty registration is required and instructions on how to do so are included in your order's welcome kit.
Ensuring that your massage chair is brought back to working order is important to us. As the manufacturer carries out your warranty, you should first reach out to them if you encounter any service issues, malfunctions, or problems. You can find contact information of all of the brands we carry on our warranty page. If you are still under warranty and they are unable to help, feel free to get in touch with us and we can always open you a service request.

Returns, Exchanges & Cancellations

A massage chair may take some time to get used to since the massage rollers and airbags are working over built-up tension and muscles that typically don't receive much attention. It can take up to two weeks before you start noticing the benefits of a regular massage, so we suggest giving it some time. If you experience any discomfort, we recommend adding an extra layer of padding (i.e. throw blanket, towel, etc) over the backrest rollers to reduce the intensity until your body gets more accustomed to the massage.
In the event that you’d like to cancel your order, please get in touch with us immediately. If your item has not yet shipped, we may be able to cancel your order in time. If your order has already shipped, it will have to follow our return policy. To learn more about our cancellation and return policy, please click here.
You must notify us within 30 days of receiving your order if you want to return it. Return procedures and policies vary depending on your original shipping method. For more details, see our return policy page.
You will be alerted by email once we've processed your return. Once a returned product has been received, it will be reviewed and you will receive a refund for the total of your purchase minus any applicable fees detailed on our return policy page. We typically process returns within 2-3 business days of receiving them. Depending on your original payment method, a refund may take up to 5-10 business days to post to your account.
We must be notified within 30 days of receiving your order if you'd like to exchange it for another model. Exchanges are final. See more by clicking here.
Still need help?
Call 844-862-4391
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