Warranty Info

Let's face it. Things go wrong from time to time.

Helping our customers maintain peace of mind in the event anything goes wrong with your massage chair is an important aspect of our business.

The products we carry have been engineered to deliver a high quality massage session every single time. Every chair undergoes rigorous quality control during the manufacturing process and is built from the bottom up using high-grade components.

To safeguard against defects, each massage chair comes with a minimum 3-year limited manufacturer warranty at no extra charge.

Extended manufacturer warranties are also available for an additional cost on most brands. Extended warranties protect your chair after the initial limited warranty lapses.

Warranty coverage and duration varies from brand to brand. Please take a look below for detailed warranty policies from the brands we carry.

Choose a Brand

3 Year Warranty with Limited Parts and Labor - FREE

Osaki Extended Warranty Options:

4 Year Plan - $249

5 Year Plan - $349

What the Osaki Warranty does not Cover:

This warranty does not include any shipping expenses incurred (if required).
Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics
Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
The warranty shall not apply if the product has been damaged physically, whether intentionally or due to an accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
Any environmental conditions (i.e. fire, floods, rust, corrosion, hurricanes, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
Products used in commercial or corporate settings. Products used in commercial settings typically include parts-only coverage.
Warranty is non-transferable.

How to Obtain Warranty Service:

5 Year Warranty with Limited Parts and Labor - FREE

Infinity Extended Warranty Options:

Infinity Care Plus - $399

Infinity Care Max - $599

Complete Care Warranty Period:

For In-Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer’s residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 3 or 5 year parts warranty coverage, Infinity Massage Chairs will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Infinity Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.

Warranty Limitations & Exclusions:

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

How to Obtain Warranty Service:

You must provide proof of purchase for any warranty claim.
You may obtain service advice by contacting the Infinity Customer Service department at 603-910-5000 or by submitting a ticket here
Limits and exclusions: Coverage under this warranty is limited to the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands.

3 Year Warranty with Limited Parts and Labor - FREE

Titan Extended Warranty Options:

4 Year Plan - $249

5 Year Plan - $349

What the Titan Warranty does not Cover:

This warranty does not include any shipping expenses incurred (if required).
Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics
Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
The warranty shall not apply if the product has been damaged physically, whether intentionally or due to an accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
Any environmental conditions (i.e. fire, floods, rust, corrosion, hurricanes, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
Products used in commercial or corporate settings. Products used in commercial settings typically include parts-only coverage.
Warranty is non-transferable.

How to Obtain Warranty Service:

4 Year Warranty with Limited Parts and Labor - FREE

Kyota Extended Warranty Options:

Kyota Promise Preferred - $399

Kyota Promise Enhanced - $599

Complete Care Warranty Period:

For In-Home service, Kyota will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer’s residence, at no charge to the customer. If a particular part is no longer manufactured, Kyota may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Kyota is no longer responsible for making repairs under the warranty coverage

For any repairs needed during the 2, 3 or 5 year parts warranty coverage, Kyota will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Kyota, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Kyota-authorized field service personnel to maintain warranty coverage.

Warranty Limitations & Exclusions:

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

How to Obtain Warranty Service:

You must provide proof of purchase for any warranty claim.
You may obtain service advice by contacting the Kyota Customer Service department at 800-242-0761 or by submitting a ticket here
Limits and exclusions: Coverage under this warranty is limited to the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands.

3 Year Warranty with Limited Parts and Labor - FREE

Sharper Image Extended Warranty Options:

Sharper Image Care Flex - $399

Sharper Image Care Max - $599

Complete Care Warranty Period:

For In-Home service, Sharper Image will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer’s residence, at no charge to the customer. If a particular part is no longer manufactured, Sharper Image may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Sharper Image is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 2, 3 or 5 year parts warranty coverage, Sharper Image will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Sharper Image, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Sharper Image-authorized field service personnel to maintain warranty coverage.

Warranty Limitations & Exclusions:

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

How to Obtain Warranty Service:

You must provide proof of purchase for any warranty claim.
You may obtain service advice, or an RMA number, by contacting the Sharper Image Customer Service department at 888-894-9150.
Limits and exclusions: Coverage under this warranty is limited to the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands.

3 Year Warranty with Limited Parts and Labor - FREE

Ador Extended Warranty Options:

4 Year Plan - $249

5 Year Plan - $349

What the Ador Warranty does not Cover:

This warranty does not include any shipping expenses incurred (if required).
Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics
Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
The warranty shall not apply if the product has been damaged physically, whether intentionally or due to an accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
Any environmental conditions (i.e. fire, floods, rust, corrosion, hurricanes, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
Products used in commercial or corporate settings. Products used in commercial settings typically include parts-only coverage.
Warranty is non-transferable.

How to Obtain Warranty Service:

Adding Extended Warranty Coverage

If you are within 30 days of the purchase date, you’re still eligible to purchase an extended manufacturer warranty. Call us at 844-862-4391 and we can attach it to your existing order.

If you’re a new customer, you can select the warranty of your choice prior to checking out. If you place an order over the phone, you may inform the representative of your warranty preference.