Warranty Information

Let's face it. Things go wrong from time to time.

Helping our customers maintain peace of mind in the event anything goes wrong with your massage chair is an important aspect of our business.

The products we carry have been engineered to deliver a high quality massage session every single time. During the manufacturing process, every chair undergoes rigorous quality control and are built from the bottom up using high-grade components.

To protect you against defects, a minimum 3 year limited warranty is included at no additional cost on every massage chair sold on our website.

Extended warranties are also offered for an additional cost on most brands. Extended warranties protect your chair after the initial manufacturer warranty lapses.

Warranty coverage and duration varies from brand to brand. Please take a look below for detailed warranty policies from the brands we proudly offer to our customers.

3 Year Warranty with Limited Parts and Labor - FREE

Osaki guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first three (3) years of ownership. This warranty plan includes one (1) year of in-home labor, two (2) years of parts and structural framework, and three (3) years of structural framework.

OSAKI EXTENDED WARRANTY OPTIONS:

1) 1 Year Extended Warranty (4 Years Total) - $149

For an additional price, Osaki guarantees two (2) years of in-home labor, three (3) years of parts and structural framework, and four (4) years of structural framework.

2) 2 Year Extended Warranty (5 Years Total) - $249

For an additional price, Osaki guarantees three (3) years of in-home labor, four (4) years of parts and structural framework, and five (5) years of structural framework.

What the Osaki Warranty does not Cover:

  • This warranty does not include any shipping expenses incurred (if required).
  • This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse.
  • The warranty shall not apply if the product has been damaged physically, whether intentionally or due to an accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.

How to Obtain Warranty Service:

  • You must provide proof of purchase for any warranty claim.
  • You must obtain a return authorization number in order to ship products to a service center if you're outside of the labor period.
  • You may obtain service advice, or an RMA number, by contacting the Osaki Customer Service department at 888-848-2630.
  • This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
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5 Year Warranty with Limited Parts and Labor - FREE

Infinity guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first five (5) years of ownership. This warranty plan includes one (1) year of in-home labor, three (3) years of parts, and five (5) years of structural framework.

INFINITY EXTENDED WARRANTY OPTIONS:

2) 3 Year Parts & Labor Warranty - $399

For an additional price, Infinity offers a three year parts, labor & framework bumper-to-bumper warranty. This includes a total of three (3) years of in-home labor, three (3) years of parts, and three (3) years of structural framework coverage.

3) 5 Year Parts & Labor Warranty - $599

For an additional price, Infinity offers a five year parts, labor & framework bumper-to-bumper warranty. This includes a total of five (5) years of in-home labor, five (5) years of parts, and five (5) years of structural framework coverage. This extended warranty plan offers the most comprehensive coverage.

In-Home Service Warranty Period:

During the In-Home service and parts warranty period, Infinite Therapeutics, at its sole discretion, will repair or replace any defective part within a reasonable time frame. If a particular part is not available, Infinite Therapeutics may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinite Therapeutics is no longer responsible for making repairs under the warranty coverage. Infinite Therapeutics will arrange for all covered parts deemed necessary to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer’s residence at no charge. Any repairs needed during the Parts warranty coverage will be provided at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the wooden frame and/or welded parts of the frame for the product. If a replacement is issued under the Parts or Structure warranty period, consumer is responsible for shipping, duties and brokerage fees related to the replacement. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by an Infinite Therapeutics-authorized field service personnel to maintain warranty coverage.

Warranty Exclusions:

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty.

How to Obtain Warranty Service:

  • You must provide proof of purchase for any warranty claim.
  • You must obtain a return authorization number in order to ship products to a service center if you're outside of the labor period.
  • You may obtain service advice, or an RMA number, by contacting the Infinity Customer Service department at 603-347-6006 and select Option 2.
  • This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
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Apex Massage Chair Logo

3 Year Warranty with Limited Parts and Labor - FREE

Apex guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first three (3) years of ownership. This warranty plan includes one (1) year of in-home labor, two (2) years of parts and structural framework, and three (3) years of structural framework.

APEX EXTENDED WARRANTY OPTIONS:

1) 1 Year Extended Warranty (4 Years Total) - $149

For an additional price, Apex guarantees two (2) years of in-home labor, three (3) years of parts and structural framework, and four (4) years of structural framework.

2) 2 Year Extended Warranty (5 Years Total) - $249

For an additional price, Apex guarantees three (3) years of in-home labor, four (4) years of parts and structural framework, and five (5) years of structural framework.

What the Apex Warranty does not Cover:

  • This warranty does not include any shipping expenses incurred (if required).
  • This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse.
  • The warranty shall not apply if the product has been damaged physically, whether intentionally or due to an accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.

How to Obtain Warranty Service:

  • You must provide proof of purchase for any warranty claim.
  • You must obtain a return authorization number in order to ship products to a service center if you're outside of the labor period.
  • You may obtain service advice, or an RMA number, by contacting the Apex Customer Service department at 888-848-2630.
  • This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Shop Apex Massage Chairs

3 Year Warranty with Limited Parts and Labor - FREE

Titan guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first three (3) years of ownership. This warranty plan includes one (1) year of in-home labor, two (2) years of parts and structural framework, and three (3) years of structural framework.

TITAN EXTENDED WARRANTY OPTIONS:

1) 1 Year Extended Warranty (4 Years Total) - $149

For an additional price, Titan guarantees two (2) years of in-home labor, three (3) years of parts and structural framework, and four (4) years of structural framework.

2) 2 Year Extended Warranty (5 Years Total) - $249

For an additional price, Titan guarantees three (3) years of in-home labor, four (4) years of parts and structural framework, and five (5) years of structural framework.

What the Titan Warranty does not Cover:

  • This warranty does not include any shipping expenses incurred (if required).
  • This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse.
  • The warranty shall not apply if the product has been damaged physically, whether intentionally or due to an accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.

How to Obtain Warranty Service:

  • You must provide proof of purchase for any warranty claim.
  • You must obtain a return authorization number in order to ship products to a service center if you're outside of the labor period.
  • You may obtain service advice, or an RMA number, by contacting the Titan Customer Service department at 888-848-2630.
  • This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Shop Titan Massage Chairs

Adding Extended Warranty Coverage

If you are within 30 days from the date of purchase, you’re still eligible to purchase an extended warranty. Call us at 844-862-4391 and we can add it to your existing order.

If you are not an existing customer, you can add extended warranty protection to your chair by selecting it on all of our product pages, prior to adding it to your cart and proceeding to checkout. We can also add an extended warranty of your choice when calling to place an order at 844-862-4391.