Shipping Info

Curbside | Threshold | White Glove Delivery

Curbside

Threshold

White Glove

1) Curbside Shipping - FREE

All of our massage chairs qualify for free Curbside Delivery. Once the chair arrives at your local delivery terminal, the company delivering your chair will give you a call to schedule a delivery time window.

Important Curbside Delivery Notes...

  • Most massage chairs require assembly. Assembly typically consists of tacking on arm panels to the main body of the chair, attaching the foot ottoman, and connecting airbag hoses. Assembly typically takes about 15-60 minutes to complete, depending on the model.
  • Your chair likely won't be brought inside. Curbside Delivery drivers are explicitly told not to carry chairs in due to liability issues. Instead, they will leave the pallet on your driveway or entryway. Having a dolly, hand truck, or other helpful hands available is recommended in order to move the boxes inside.
  • Delivery lead time: 1-2 weeks. This will vary depending on your location.

2) WHITE GLOVE DELIVERY - $179

If you prefer to have your massage chair assembled for you, we do offer a White Glove Delivery upgrade on all of of our massage chair models. A professional installation team will call you to schedule an appointment to determine the best time to deliver your massage chair. Once the delivery team arrives, they will carry the boxes into your home or business, remove the packaging, and completely assemble it for you in the room of your choice. Your chair will be operating properly before they leave.

Important White Glove Delivery Notes...

  • The technicians may have never assembled your chair. White Glove Delivery is a service provided to you by Massage Chair Deals as a convenient method of having heavy massage chair boxes carried inside. The technicians contracted by us are a local furniture installer and may have no experience installing a massage chair, particularly in smaller markets.
  • Leave notes. After your chair is assembled, you will need to sign a slip confirming that the delivery was completed to your satisfaction. In the rare instance that your chair was not assembled properly or if there is visible damage, it is important to write comment(s) on the slip noting this for liability purposes. We can't hold the installers liable if you don't explicitly note any issues that may have arisen during the White Glove Delivery process. This is very important.
  • Test the chair before the installers leave. Take your massage chair for a test drive before the installers head out the door. Ensure all the airbags are inflating properly.
  • The technicians will likely take the shipping box(es) away with them. After the installation is complete, the installers will haul away the box(es) your massage chair came in and discard them. Please request to keep them just in case you decide to return your chair. We do not accept returns or exchanges without the original boxing and packaging.
  • Tracking. Courtesy tracking is provided to you via email once your chair is shipped, as is the case for all three shipping methods. However, with White Glove Delivery, the chair will be shipped directly to the third party installers instead of to your residential or business address. If you have not received your chair and the tracking page says it's been delivered, there is no need to worry -- they will be in touch shortly.
  • Delivery lead time: 1-3 weeks. This will vary depending on your location and the availability of the White Glove Delivery company. During the peak holiday season, delivery can take up to 4 weeks.

3) THRESHOLD DELIVERY - $75 (Select Models)

With Threshold Delivery, your massage chair will be brought just beyond the main entrance of your residence or business, but not to a specific room. It can also be stored in your garage. This shipping method does not include assembly nor the removal of packaging. Threshold Delivery is a happy medium between free Curbside Delivery and White Glove Delivery. The vast majority of our customers are most concerned with the hassle of hauling the chair into their home or business, and are capable of assembling the chair themselves (if necessary). This is fulfilled with Threshold Delivery.

Important Threshold Delivery notes...

  • Most massage chairs require assembly. Your chair will be brought inside but you'll still need to assemble it, if required. Assembly mostly consists of tacking on arm panels to the main body of the chair, attaching the foot ottoman, and connecting airbag hoses. Assembly typically takes 15-60 minutes to complete.
  • Delivery lead time: 1-2 weeks. This will vary depending on your location.

Notes Before Ordering, During Delivery & Placement

  • Curbside and Threshold Delivery are the two best options. Too many things can go wrong during White Glove Delivery because that delivery method is almost entirely outside our control once White Glove receives it. We recommend prioritizing Curbside or Threshold Delivery if you have the means of assembling your chair.
  • Check the chair's dimensions. All of our massage chairs are designed to fit within a standard 32" exterior/entry door frame but if you plan on placing it in a room with a narrower door frame, ensure it will fit through the doorway. You can view the dimensions of the chair you're interested in by clicking the "Specs" tab on each product page.
  • Tracking No. We will email you a tracking number once your chair has been picked up from our warehouse. Tracking often includes an estimated delivery date. Upon the chair arriving at your nearest delivery terminal, the freight carrier will call you to provide a delivery window.
  • Examine your massage chair closely. If there appears to be any major damage to the boxes, please make a note of this on the delivery slip.
  • Sign off on the delivery. If the driver for whatever reason does not mention signing the delivery slip upon receiving. please ask to sign the slip. This is for your protection in the event something is wrong with the chair.
  • Placement: We recommend placing your massage chair on carpeting or other padding in order to avoid unwanted scratches, scuffs, or markings on tile or hardwood flooring.
  • Questions? Contact us at 844-862-4391 or via live chat.