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Infinity IT-8500 Plus Massage Chair - Brown
Infinity IT-8500 Plus Massage Chair - Brown
Infinity IT-8500 Plus Massage Chair - Black
Infinity IT-8500 Plus Massage Chair Video
Infinity IT-8500 Plus Massage Chair - Front View - Black
Infinity IT-8500 Plus Massage Chair - Side View - Black
Infinity IT-8500 Plus Massage Chair - Zero Gravity - Black
Infinity IT-8500 Plus Massage Chair - Front View - Brown
Infinity IT-8500 Plus Massage Chair - Side View - Brown
Infinity IT-8500 Plus Massage Chair - Zero Gravity - Brown
Infinity IT-8500 Plus Massage Chair Setting
Infinity IT-8500 Plus Massage Chair Setting 2
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Infinity IT-8500 Plus Massage Chair

Best Stretch Model
Free 5 Year Warranty (Reg. $599)
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Estimated Delivery
Dec 19 – Dec 23
In-Home Delivery & Set Up
will add an estimated 1-2 weeks
to the lead time.
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Massage Chair Specialists
For nearly a decade

Infinity

IT-8500 Plus

Premium 2D S-Track

The recently revamped Infinity IT-8500 Plus incorporates a host of new features without losing any of the key functions that has made the IT-8500 Plus one of our best sellers. Its state of the art foot rollers, unprecedented spinal correction & decompression massage still sets it apart from the rest but now includes Bluetooth technology, built-in sounds, an upgraded handheld remote, new auto programs, and added app compatibility. Experience and feel the difference in one of the most advanced massage chairs today.

Infinity IT-8500 Plus Features

Infinity IT-8500 Plus Massage Chair S-Track Roller

S-Track Roller System

Your body has a natural “S” shaped curve that is created by your spine. As such, your spine often bears the brunt of stress, tension and the basic support of your body. This tension often builds, leading to various ailments including pain, numbness and, in some cases, can even affect your heart rate.

The Infinity IT-8500 Plus features a unique quad roller mechanism on a 30″ track that conforms to the natural curve of your spine so it can soothe stress, alleviate pain & tension, and provide a deep sense of long-lasting comfort and relaxation. The S-Track design of the IT-8500 Plus hits all the areas of tension along the spine – from the neck down to the lumbar region.
Infinity IT-8500 Plus Massage Chair Decompression

Decompression Massage

The Infinity IT-8500 Plus’s advanced stretch functionality is its signature feature and is unsurpassed in the industry. During this full body stretch, the massage chair’s airbags grip your shoulders, waist and legs as it reclines to decompress and relieve your spine.
Infinity IT-8500 Plus Massage Chair Spinal Correction

Spinal Correction & Waist Twist

The upper body airbag system firmly retracts your shoulders as the airbags grip and stretch your lower body. These operations are performed simultaneously as the back roller massagers moves up and down your spine and the seat’s swivel feature swings your hips from side to side. This multi-functional system delivers a state-of-the-art spinal correction and can even improve your posture.
Infinity IT-8500 Plus Massage Chair Zero Gravity

Zero Gravity

The Infinity IT-8500 Plus is designed to reflect the principles of Zero Gravity that NASA uses in all of its space capsule seats. Using the concept of Zero Gravity allows the chair to mimic an unadulterated weightless experience, not unlike that which astronauts experience in space.

In Zero Gravity, your body releases all weight and tension into the chair, while inducing a sense of weightlessness that relieves stress, tension and muscle discomfort. All the while, your legs will remain higher than your body to improve circulation and blood flow, which, ultimately, provides the most comfortable, and relaxing massage chair experience.
Infinity IT-8500 Plus Massage Chair Body Scanning

Intelligent Body Scan

The beauty and skill of the IT-8500 Plus is threefold. First, the massage chair automatically detects the position of your body, giving it the unique ability to target specific areas such as the shoulders or calves without manually interfering with the machine.

The IT-8500 Plus has a highly tuned optical sensor that allows it to pinpoint areas of your body. This, in turn, applies a precise and comfortable massage. Furthermore, the chair’s sensors target individual accupoints along the spine, neck and shoulders to deliver the most accurate and soothing massage possible.
Head Airbags
Shoulder Airbags
Buttocks Airbags
Arm Pocket Airbags
Waist Airbags
Calf Airbags
Foot Airbags

40 Airbags

The IT-8500 Plus features 40 airbags that are strategically distributed throughout the chair to massage the areas of your body not covered by the 30″ back roller system. The airbags target the shoulders, waist, arms, calves, feet, buttocks, and head.

Airbags offer powerful kneading and twisting massage motions that mimic the motion of human hands stretching your entire body. Much like a professional massage, the gentle swinging motions target the pressure points and provide the highest level of comfort and relaxation to areas with the most tension.

Depending on your tolerance, the airbag intensity can be adjusted up to five levels – from weak to strong.
Infinity IT-8500 Plus Massage Chair Heat Therapy

Heat Therapy

Because the majority of stress is trapped in the back muscles, the powerful heating function of the IT-8500 Plus is designed to soothe and prepare your muscles for the massage. The lower lumbar heating element gently warms up to gradually reduce pain and tightness, as well as restore healthy circulation and the rigidity of your muscles.

The heat function can be toggled on or off through the remote settings.
Infinity IT-8500 Plus Massage Chair Reflexology Foot Rollers

Reflexology Foot Rollers

The IT-8500 Plus features a Total Sole Reflexology foot massage with a triple roller mechanism which kneads the feet’s vital pressure points. This powerful function replicates the thumb and finger techniques of reflexology. When combined with the foot airbags, the all-encompassing foot massage squeezes, kneads, rolls and swing massages your soles, arches, heels and ankles.

The IT-8500 Plus includes three foot roller speeds. The lowest setting corresponds with a milder foot roller massage experience and the highest setting applies the strongest possible massage.
Infinity IT-8500 Plus Massage Chair Programs
3 New Programs Now Included

7 Auto Programs

Indulge in seven auto modes, which can be selected with the tap of a button on the remote control. The collection of therapeutic recovery programs range in strength and specialize in delivering a customized massage to different areas of the body.
  • Sports Refresh: Soothes, relaxes muscles, and speeds up recovery time especially after exercise or physical activity by promoting circulation.
  • Extension: This program is inspired by Thai medicinal theory and performs strong kneading and stretching functions to decompress the entire body.
  • Rest & Sleep: This program is ideal if you're looking for a mild massage prior to resting for the night. It kneads the entire body and relieves tired muscles.
  • Working Relief: This is a fantastic program for people who frequently travel or work at a desk. It performs a strong massage to ease muscles and recuperate the body.
  • Neck & Shoulder: This program uses various massage techniques to relieve pain and tension specifically in the neck and shoulders.
  • Waist & Spine: This program focuses on the lumbar region with a targeted massage to relieve tension in this area.
  • Demo: This program gives a demonstration of what the chair is capable of and cycles through all the other programs in an abbreviated form.
Infinity IT-8500 Plus Massage Chair Manual Settings

Create Your Own Program

Dive into the manual mode of the Infinity IT-8500 Plus to create your own customized massage program using any of the roller massage techniques offered: Kneading, Tapping, Knocking, or Shiatsu. You can even have the rollers sync to the beat of your favorite playlist through Sync mode.

Regardless of which massage technique is selected, you can control whether you want the rollers to massage the entire back, a partial area of the back, or even choose a specific point for targeted relief. Additional manual controls include how far apart or close together you want the rollers to be (3 settings) and whether you want the speed of the rollers to be slow or fast (6 settings).
Infinity IT-8500 Plus Massage Chair Bluetooth
New Feature

Bluetooth Technology

Enhance your massage experience by pairing a Bluetooth-compatible device to the IT-8500 Plus. Sit back and relax as you listen to any audio form play from the built-in speaker system located in the headrest.
Infinity IT-8500 Plus Massage Chair Built In Sounds
New Feature

Built-In Sounds

The IT-8500 Plus offers a relaxing selection of ambient soundscapes. Choose from 10 soothing nature sounds: White Noise, Ocean Surf, Crickets, Rain, Air Plane, Nature, Car Ride, Fireplace, Thunderstorm, and Windy Night.
New Feature

App Compatibility

The IT-8500 Plus incorporates app functionality which allows you to operate your chair directly from your smartphone. Simply download the app through the Apple App Store or Google Play Store to get started.
Infinity IT-8500 Plus Massage Chair Remote Control
New Handheld Design

Intuitive Remote

Easily navigate through the seven auto programs, adjust the recline angle of the footrest and backrest (or select Zero Gravity), turn on/off the heat, activate the music system, create your own program, make micro-adjustments, and much more using the new handheld remote.
Inversion

Inversion Therapy

The Infinity IT-8500 Plus’s inversion recline places your body below 180 degrees with your feet positioned above your heart. Inversion therapy is an excellent way to experience full-body relaxation as it effectively decompresses your spine, thus alleviating back pain and reducing stiffness.
Spine Massage

Consistent Spine Massage

The spinal column has a vast bundle of nerves that retain tension which results in stiffness and fatigue. The IT-8500 Plus offers pressurized massage strokes from the cervical spine all the way through the lumbar region in long, continuous strokes. Simply sink deep into your massage chair and allow the high-tech rollers to knead out tension, improve overall blood circulation, and even promote healthier digestion.

Stands the Test of Time

When you invest in a massage chair, we know you’re investing in the comfort and longevity that it will provide. The IT-8500 Plus provides unparalleled wear resistance and is highly protected against corrosion – Infinity even tested it in a potent dose of sodium hydroxide for 72 hours. The material of your chair is easy to clean, protected against extreme temperatures, and features a very breathable material for simple care and maintenance.

Recommended User Weight Limit

300 LBS.

Recommended User Height

5'0” - 6’5”

Roller Type/Length

2D S-Track
30"

Massage Intensity

Mild

Mid-Strong

Deep Tissue

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Infinity IT-8500 Plus Specifications

  • Suggested User Height: 5’0″ – 6’5″
  • Suggested Max User Weight: 300 lbs.
  • Roller Style: 2D
  • Roller Track Type: S-Track
  • Roller Track Length: 30 inches
  • Roller Intensity Adjustment: 1 Level of Intensity
  • Roller Speed Adjustment: 6 Levels of Adjustment
  • Roller Width Adjustment: 3 Levels of Adjustment
  • Roller Intensity: Mild to Deep Tissue
  • Number of Airbags: 40 Airbags
  • Airbag Intensity Adjustment: 5 Levels of Intensity
  • Number of Auto Programs: 7 Programs
  • Manual Massage: Yes
  • Massage Cycle Time: 10-30 mins.
  • Product Weight: 265 lbs.
  • Remote Style: Handheld Slim LCD Display
  • Upright Dimensions: 46″ H x 36″ W x 59″ D
  • Reclined Dimensions: 31″ H x 36″ W x 73″ D
  • Number of Shipped Boxes: 3 Boxes (Body, Footrest & Arm Panels)
  • Warranty: 5 Year Limited Manufacturer Warranty (1 Yr. Labor, 3 Yrs. Parts & 5 Yrs. Frame)
  • Upholstery: Synthetic Leather
  • Origin: Made in China/Ships from the USA
  • Zero Gravity: Yes
  • Heat: Lumbar
  • Speaker/Music Compatibility: Bluetooth & Built In Sounds
  • Body Scan Technology: Yes
  • Arm Airbags: Yes
  • Calf Airbags: Yes
  • Foot Airbags: Yes
  • Hip/Waist Airbags: Yes
  • Back Airbags: Yes
  • Neck/Head Airbags: Yes
  • Shoulder Airbags: Yes
  • Foot Rollers: Yes, 3 Speeds
  • Vibration: No
  • Leg Extension Style: Automated
  • Space Saving Recline: No
  • Required Wall Clearance: 14 inches
  • Stretch: Yes
  • Inversion: Yes
  • USB Charging Station: No
  • Wireless Charging Pad: No
  • Memory Setting: No
  • Chromotherapy Lighting: No
  • Apple/Android App Functionality: Yes
  • User Manual: Download
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Infinity IT-8500 Plus Videos

Play Video about IT-8500 Plus Quick Overview
Play Video about IT-8500 Plus Spinal Correction
Play Video about IT-8500 Plus Special Features
Play Video about IT-8500 Plus Airbags
Play Video about IT-8500 Plus Seat Swivel Feature
Play Video about IT-8500 Plus Foot Rollers
Play Video about IT-8500 Plus Remote Walkthrough
Play Video about Infinity IT-8500 Plus Assembly
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Shipping Methods

Curbside Delivery

All massage chair orders qualify for free Curbside Delivery. Your order will be left on your curb or near your entryway after you accept delivery. The delivery driver will not bring your chair into your residence. Massage chairs are heavy and we recommend having another person or two on hand to help carry the box(es) inside. A dolly or hand truck can also be a helpful method of hauling the chair inside. Depending on the chair you are purchasing, your order may arrive unassembled. Assembly instructions are included in your chair's packaging and most models can be installed in under an hour. | Approximate Delivery: 1-2 weeks

Threshold Delivery - $75

The delivery driver will place your order at the first dry area available, such as inside a garage, near your entryway, inside a front door, or underneath a carport to ensure protection from the elements. This delivery method does not include room of choice delivery, assembly, unboxing, or debris removal. | Approximate Delivery: 2 weeks

In-Home Delivery & Set Up - $179

Your order is delivered directly to a third party agent. Shortly after the agent receives your order, they will call you to coordinate a delivery window. On that date, they will carry your massage chair box(es) inside the room of your choice (up to two flights of stairs), unbox, and assemble your chair. Note that in smaller markets, the third party agents are not necessarily experts in assembling massage chairs and we highly recommend opting for one of the other two shipping options if at all possible. | Approximate Delivery: 2-3 weeks

Please allow approximately 2-4 business days for orders to process and ship.

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Infinity Warranty Plans

5 Year Warranty with Limited Parts & Labor - FREE

Infinity guarantees that your qualified product will be replaced or repaired at their option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first five (5) years of ownership. This warranty plan includes one (1) year of in-home labor, three (3) years of parts, and five (5) years of structural framework.

Infinity Care Plus - $399

For an additional price, Infinity offers a three year parts and labor bumper-to-bumper warranty. This includes a total of three (3) years of in-home labor, three (3) years of parts, and five (5) years of structural framework coverage.

Infinity Care Max - $599

For an additional price, Infinity offers a five year parts and labor bumper-to-bumper warranty. This includes a total of five (5) years of in-home labor, five (5) years of parts, and five (5) years of structural framework coverage. This extended warranty plan offers the most comprehensive coverage.

Complete Care Warranty Period:

For In-Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer’s residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 3 or 5 year parts warranty coverage, Infinity Massage Chairs will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Infinity Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.

Warranty Limitations & Exclusions:

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

How to Obtain Warranty Service:

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12 reviews for Infinity IT-8500 Plus Massage Chair

5 Star

91.67 %
11 review(s)

4 Star

8.33 %
1 review(s)

3 Star

0 %
0 review(s)

2 Star

0 %
0 review(s)

1 Star

0 %
0 review(s)

Reviewed by 12 customer(s)

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  • Avatar

    Michael J Hoffman

    Love my chair

    I’ve had my infinity chair for about 2 months now. I absolutely love it. It has many options for different types of massages, what areas to focus on and the adjustability of the intensity of the massage is great. I can pretty much customize the chair to do what I want it to do. Everyone who has tried it also love it. And it looks nice too. Highly recommended!

    November 6, 2021
  • Avatar

    Jill Cox

    Life changing!!!

    We purchased this chair as a Christmas gift for my daughter in hopes that it could help her get some pain relief between her weekly massage visits. This chair has absolutely changed her life and far exceeded any hopes we had initially!

    She suffers from a very rare spinal condition that started a couple years ago and required emergency surgery to stop/slow her progression to paralysis. Over the last couple of years she has been able to walk and manage through the pain, but has had to modify her lifestyle because of the pain and muscle tension. Even using a cane for walking longer distances.

    For pain management she gets a weekly 90 minute massage at a major massage therapy chain. This has helped greatly, but between visits the muscle tightness and pain worsens. So after much research, my husband, son and I pooled our money together to surprise her with this chair so she could get a massage anytime she needed. We chose this one because of its unique ability to stretch the person and utilize inversion therapy, as well as all the wonderful massaging and compression mechanisms.

    She tried the chair for the first time on “Demo” (a 5 minute overview that showcases the various capabilities of the chair) and, unbeknownst to her, we recorded her reaction. She started out appreciative and happy and then a couple minutes into it evolved into guttural crying from RELIEF from pain all over her body. Afterward, she said it was like having 8 massage therapists working on her at the same time! Her weekly massages with a human are spent primarily on her back and some on her neck. Because she is so tight, they don’t get to spend much time on her arms and legs. This chair allows her to have the kneading focus on her back in the critical areas, but it also treats her to a wonderful massage on her feet, legs, arms, hips, and neck at the same time!

    The real surprise turned out to be that that chair has not only given her daily, adhoc pain relief – it has actually improved her breathing (from the muscles around the rib cage being loosened) and has fairly dramatically improved her walking! Prior to this chair she would need a cane or need to hold onto a cart at a large place like a supermarket. And her stamina would be low. Now, just about 3.5 weeks later – she is standing a bit straighter and can navigate a supermarket without support! And her pain levels have improved tenfold!

    Our family truly feels like this chair is an answer to our prayers! We are so very grateful to the makers!

    If anyone is curious to hear her 1st reaction, you can listen to it here on our unlisted link below.

    Hoping others will find relief too! Thank you for helping our daughter – it was worth every penny!

    January 17, 2021
    Verified Purchase
  • Avatar

    Nhung Nguyen

    Great chair & service

    I been eyeing massage chairs for the longest time and decided to treat myself upon seeing this great deal! It arrived quicker than I expected, and I’m happy with the great customer service that was able to assist me before making the decision to purchase!

    March 8, 2020
    Verified Purchase
  • Avatar

    Dennis Joyner

    i purchased my massage chair two months ago and had a little trouble when the chair was initially delivered and setup. I contacted the company and within two days they sent out another team to check and fix the chair. It has been working remarkably well and my wife and I use it almost every day! I highly recommend it. Prior to purchasing the chair, the wife and I would go to spas, have a nice relaxing massage, then have to get in the car and fight traffic getting back home and by the time we would get back home, we would be tense again. Now, we get in the chair for 30-45 minutes, then jump in the hot tub for 20 minutes, grab a shower and fully relaxed!! One of the best purchases I have made for our health and well being. I also like that I can plan soothing massage music via the chair while I am being massaged! Only wish it was able to handle Bluetooth rather than just a USB port.

    September 1, 2019
    Verified Purchase
  • Avatar

    Dyanne Parnel

    How did we live before it?

    This chair is amazing!! My hubby had hip problems and went to chiro every two weeks to no avail. I have TOS and would get regular massages. We we’re apprehensive bout these chairs but got hooked at a trade show.

    We have NOT been disappointed! The customizable settings, heated seat,zero gravity!! Hubby hasn’t been back to chiro and I other did massage once in the year we’ve owned this chair. It is absolutely a life saver!!

    May 30, 2019
  • Avatar

    Kim Anderson

    Love our chair. Use it every day!

    December 21, 2018
    Verified Purchase
  • Avatar

    S.R.

    I've had this chair for several months now and wanted to give a review. I needed a chair that had (1) deep tissue, and (2) that offered an above average stretching program and this model was recommended to me immediately as the gold standard chair on both of those fronts. It delivers on both.

    This chair offers a phenomenal lower back stretch and provides a fantastic neck and shoulder message. just what i was looking for. The Extend mode is amazing and is the deepest tissue of the different auto programs. It provides a better stretch than the other programs. 45 minutes of pure bliss. If I have time before bed I use the Relax program as it's the least aggressive program and incorporates the airbags in the neck/head area to the message. The foot rollers can be aggressive on some modes over the other. I recommend wearing socks to lessen the pressure somewhat if you find it too intense like I did initially.

    The remote control has quite a few different auto set programs to select from, all of which are different from each other depending on what you're looking for and mood. It did take some time to get used to the different settings and working my way around the remote control settings. Take a look at the video on this site and it explains it a lot clearer than the User manual does. Very helpful.

    The manual controls are great too. If you just want to target the neck for example you can just message that area. If you want just the air bags to message the feet, you can do that. If you want the rollers to work a region of the lower back, you can pinpoint that area with the back rollers. It's like instructing a personal messuse where to work your body.

    Just a note on delivery: I opted for White Glove but as they were unpacking it I noticed a huge scratch on the foot rest but the Message Chair Deals team worked with me quickly to send out a replacement and it got here within a couple days. The White Glove team came out again and put it together for me a day later. The customer service and quick turnaround was highly appreciated. Thank you.

    May 26, 2017
  • Avatar

    Pat & Cindy

    We've spent thousands of dollars on massages at our local therapist for years for lower back and shoulder issues that have built up over the past few decades and recently stumbled upon this chair at a friend's house in California and my wife and I were bewildered by not only how beautiful it is but its flexibility in providing a massage. I prefer deep pressure massages BUT my WIFE prefers somewhere in between a deep and moderate massage and we were amazed at how wonderful of a massage it gave both of us. Honest to God I've spent thousands of dollars at our therapist over the years but it never once occurred to me to look into a massage chair. After trying it out at our friends' home, he gave us the model number and we placed an order shortly upon returning home. I'm in my late 50s, wife is in her early 50s. I weigh a little over 200 pounds and am 6'0, she weighs about 150 and is 5'6 and the IT-8500 fits both of us comfortably.

    We decided to go the White Glove Delivery route as my wife was worried that it wouldn't function properly if I set it up myself so we did spend a few extra hundred dollars for that feature. It took about 2 weeks for it to arrive.

    We've had it for about 2 months now in our home and we couldn't be happier with it. I love all the auto programs including the Extend (stretching) and Recover mode. The auto programs provide me such comfort that I admittedly haven't dived much into the manual modes (my more tech-friendly grand kids have though) but I plan on playing around with them more this weekend. Also the massage around the neck and the rollers in the feet are a joy!

    For the feature set it offers, I wouldn't think twice about buying this. The customer support team was also helpful in answering any of my questions I had before buying the chair. Highly recommended.

    We still see our therapist but have considerably reduced our visits since receiving this chair. I figure it will pay off but itself in a few years with the bonus of having a chair in our home capable of giving us a massage whenever we need it.

    August 21, 2015
  • Avatar

    Dominic Reed

    The Infinity 8500 is an AMAZING chair. Almost every mode in this chair is excellent — especially the extend and stretch mode.

    The deep tissue massage and foot rollers are incomparable to any other massage chair that we tried, and my wife and I knew it was the “right” chair almost immediately after we sat in it at Brookstone. I immediately went online to purchase it because of the sales tax savings. It took nearly two weeks to arrive but saving $300 on taxes was a great decision.

    I almost immediately saw my stress and lower back pain reduce within a few uses. Took a little under two weeks to arrive due to a small back order but we finally received it & are verry satisfied with it.

    February 9, 2015
  • Avatar

    william hutt

    Research: Like most consumers, massage chairs of this caliber isn’t sold in my area. Researching the chairs online was my only option.

    Unpacking: It’s very heavy!! I’m not sure why they put wheels on the back of the chair, especially when you will likely hurt your back trying to lift the front of the chair in order to use the wheels to move it.

    Solution: The chair sits on 4, 2X3 inch rubber feet. Save your back, put furniture sliders under the chair’s feet prior to assembling the chair. Adding the sliders enables me to easily move the chair where I want it.

    Assembly: Before repositioning the chair back, make sure the loose air tubes are clear from pinching. Facing the chair, look where the seat and back intersect : 3 tubes on the left and 1 tube + 1 speaker on the right.

    Arms: Watch YouTube Video on assembling the IT-8200. The chair comes with a long Philips head screw driver and an Allen wrench. In addition you will need a very, very short Philips head screw driver. The short screw driver will be used on the back 2 locking inserts for the arms. The front locking arm insert and the shoulder airbag/speaker sections require the long Philips head.

    Foot/Calf Section: If you assemble this section by yourself as I did, the foot/calf section will need to be place on a 2X4 or something comparable in order to align the mounting points between the chair and the foot/calf section. You can’t simultaneously hold this section up and screw in the hex head bolts.

    Head/neck airbag: When you install the back pad section (contains head/neck and lower back airbags) you may need to tug on the air tubes in order to get the head/neck airbag into position. In all of the videos I looked at online, the bottom of the airbag sits just above the shoulder airbags. That position doesn’t fit me or my wife correctly. It becomes very obvious when using the relax program.

    You can gently pull the head/neck air tubes through the back section which allows the head/neck airbag to drop down, lining its bottom up with the shoulder airbags bottom. This makes a world of difference in the neck massage using the relax program.

    Use the head/neck Velcro attaching point as a reference. You should be able to pull out the air tubes to the point where you are still able to attach the airbag to the Velcro and have a 1/2 – 1″ of play in the tubes.

    Massage: The preset programs relax, extend…. scans your back to determine your height. The manual modes don’t do this. From my research I noticed website adds referencing optical scanning for this chair. As an electrical engineer I don’t any optical sensors.

    What actually happens when the chair scans your back?

    Basically, the massage rollers runs up your back until the pressure against the rollers is reduced. The reduced pressure position, generally your neck area, is used as a reference point for your massage.

    Neck and Shoulder: I like a good neck and shoulder massage. After extending the head/neck air tubes I get a nice squeeze on my neck. Before the air tube adjustment, it didn’t.

    When using the other programs I would suggest moving the head/neck airbag out of the way and locking it in place. By doing this, the scan seems to be more accurate on your neck location.

    Note: If you don’t lock or tie down the head/neck airbag, especially on the extend program, it will pull the shoulder/head pad off the back of the chair. Without the pad in place, the head (base of scull) massage is rough.

    Shoulder Blade and Upper tail/hip bone areas may need extra padding if you lack any natural padding in these areas. Massage rollers hitting bone doesn’t feel that good.

    Foot/Calf: Years ago I tried a massage chair that squeezed my calves to a painful point. The calf massage on the IT-8500 is tight, but comfortable. The foot tendon airbag feels very nice, wish I could get more massage in that area.

    The 1st time I tried the foot rollers they felt good most of the time, however they did put me on edge a few times. Since, I didn’t want to turn off the rollers, and didn’t want my massage to be interrupted by pain in my foot, I placed carpet on the rollers (carpet side facing the rollers) to reduce the intensity.

    My main issue is the roller intensity in the arch of my foot. I would like more roller intensity in the heel and toe. Cutting out some of the carpet may solve this issue.

    Hand/Forearm: This is nice. I would like more intensity on the hand and finger areas, more on the order of someone massaging each individual finger. When I get a chance I want to make a bean bag which I can lay my hand on. The combination of bean bag and airbag may get more of the massage I’m looking for in this area.

    At home, I work a lot with my hands and depending on what I’m doing, my hands get pretty sore at times.

    Extend Program: This is my favorite. Other than issues mentioned earlier, I really like this one. On the other hand, my wife and daughters enjoy the stretch, but not the pulsing or vibrating part of the program. It would be nice if you could select another massage technique when the pulsing starts. I saw a review were the reviewer indicated you could do that, but every time I try it goes into manual mode which dis-engages the extend programs routine.
    I’m not sure if I can manually simulate the extend program. When I get a chance I will look in to it.

    Summary: In my 3 year search for an upgrade to my IJOY massage chair, I purchased the IT-8500 and have been using it for the past 2 days. The chair’s price, and by nature, I don’t buy before I try, kept me from buying. My wife, who has back issues due to car wrecks and degenerative disc, would not use my IJOY chair unless she was desperate. The chair didn’t fit her right and the massage is intense.

    The expectations of the extend program and neck massage pushed me into taking the IT-8500 plunge. My hope is that my wife will use the chair on a regular basis to alleviate some of her back issues. As for myself, other than issues mentioned, I’m happy with the chair.

    If interested, we purchased the chocolate brown, which is very good looking rich brown. The internet pictures don’t give it justice. It looks a little darker in person.

    January 23, 2015

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Infinity Warranties

5 Year Warranty with Limited Parts & Labor - FREE
Infinity guarantees that your qualified product will be replaced or repaired at their option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first five (5) years of ownership. This warranty plan includes one (1) year of in-home labor, three (3) years of parts, and five (5) years of structural framework.
Infinity Care Plus - $399
For an additional price, Infinity offers a three year parts and labor bumper-to-bumper warranty. This includes a total of three (3) years of in-home labor, three (3) years of parts, and five (5) years of structural framework coverage.
Infinity Care Max - $599
For an additional price, Infinity offers a five year parts and labor bumper-to-bumper warranty. This includes a total of five (5) years of in-home labor, five (5) years of parts, and five (5) years of structural framework coverage. This extended warranty plan offers the most comprehensive coverage.

Complete Care Warranty Period:

For In-Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer’s residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 3 or 5 year parts warranty coverage, Infinity Massage Chairs will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Infinity Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.

Warranty Limitations & Exclusions:

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
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