Shipping Info

Delivery Methods

Curbside Delivery

Your chair is left on a pallet near your curb or entryway. You will need to carry in, unbox, and assemble it.

Threshold Delivery

Your chair is placed in a dry area, i.e., your garage or near your entryway. You will need to carry in, unbox, and assemble it.

In-Home Delivery & Set Up

A third party installation team will carry in, unbox & assemble your massage chair. Any debris will be discarded.

Curbside Delivery

Cost: FREE

All of our massage chairs qualify for complimentary Curbside Delivery. Your order consisting of between 1-3 large boxes will be dropped off at your curb, driveway, or near your entryway. This shipping method does not include assembly, unpacking, nor delivery to a specific room. Once the order arrives at your local delivery terminal, the assigned carrier will give you a call to schedule a delivery date and window.

Most massage chairs require assembly. You're responsible for bringing your chair inside and you'll need to assemble it, if required. The extent of installation varies from model to model but often consists of tacking on arm panels to the main body of the chair, attaching the foot ottoman, and connecting airbag hoses. Assembly typically takes about 15-60 minutes to complete.
Your chair won't be brought inside. Curbside Delivery drivers will not bring your chair inside. Instead, they will leave the pallet on or near your driveway, curb, or entryway. Having a dolly, hand truck, or other helpful hands available is recommended to move the boxes inside.

Estimated delivery: 1-2 weeks

Varies based on your location. May take slightly longer if you are located in a remote area.

Threshold Delivery

Cost: $75

With Threshold Delivery, your massage chair is placed at the first dry area available to ensure protection from the elements, i.e., inside a garage, near your entryway, or underneath a carport. This shipping method — like Curbside Delivery — does not include assembly, unpacking, nor delivery to a specific room. Once the order arrives at your local delivery terminal, the assigned carrier will give you a call to schedule a delivery date and window.

Estimated delivery: 2 weeks

Varies based on your location. May take slightly longer if you are located in a remote area.

In-Home Delivery & Set Up

Cost: $179

Need your chair set up? Your chair will be shipped to a local professional installation agent. The designated installer will reach out shortly upon receiving it to schedule an appointment. Upon arrival, the delivery team will transport the boxes into your home, handle up to two (2) flights of stairs if necessary, unpack the chair, and assemble it in your room of choice before departing.

The technicians may have never assembled your chair. In-Home Delivery & Set Up is a convenient way of having heavy massage chair boxes carried inside for you. The contracted company is a local furniture installer and may have little to no experience assembling a massage chair, particularly in smaller markets.
Leave notes. After your chair is assembled, you will need to sign a slip confirming that the delivery was completed to your satisfaction. In the rare instance that your chair is not assembled properly or if there is visible damage, it is important to write comment(s) on the slip noting this for liability purposes. We can't hold the installers liable if you don't explicitly note any issues that may have arisen during the delivery process. This is very important.
Test the chair before the installers leave. Take your massage chair for a test drive before the installers head out the door. Ensure all the airbags are inflating properly.
The installers will remove debris. After the installation is complete, the installers will haul away the box(es) your massage chair came in and discard them. You may request to keep them in case you decide to return your order. We do not accept returns or exchanges without the original boxing and packaging.
Tracking. Courtesy tracking is provided to you via email once your chair has shipped. Note that with In-Home Delivery & Set Up, your order will be shipped directly to the third party installers instead of to your address. If you have not received your chair and the tracking page says it's been delivered, there is no need to worry — the installation agent will be in touch to coordinate delivery shortly. If you don't hear from them, let us know.

Estimated delivery: 2-3 weeks

Varies based on your location and the availability of the installer. During the peak holiday season, busy periods, or if you are located in a remote area, delivery may take slightly longer.

Notes Before Ordering, During Delivery & Placement

Curbside & Threshold are recommended. Given the third-party installer's potential lack of expertise in assembling massage chairs, we recommend opting for Curbside or Threshold Delivery if you're comfortable with assembling your chair with a helper.
Check the chair's dimensions. Massage chairs typically come disassembled and easily navigate through most entryways. However, if your chair needs to clear a narrower door frame or stairwell, be sure to measure beforehand. Most chairs need a minimum clearance width of 28-32 inches pre-assembly. You can view the dimensions on our product pages or by contacting us.
Tracking No. Once your chair has shipped, we'll email you a tracking number. When your order reaches the local terminal, the freight carrier will call you to provide a delivery window.
Examine your massage chair closely. If there appears to be any major damage to the boxes, please make a note of it on the delivery slip.
Sign for the delivery. If the driver does not mention signing a delivery slip upon receipt, please ask to sign the slip. This is for your protection in the event something is wrong with your chair.
Placement. We recommend placing your massage chair on carpeting or other padding to avoid unwanted scratches, scuffs, or markings on tile or hardwood flooring. 4' x 6' and 5' x 8' rugs work great!