Q: How can I contact you?

We welcome you to give us a call toll-free at 844-862-4391 . You may also talk directly with a Massage Chair Specialist by live chat, found on the bottom right side of this page. Alternatively, you can submit a ticket by filling out our contact form . Please be sure to include a call back number if you prefer to have a representative contact you by phone.

Q: How do I know which massage chair is right for me?

We recommend viewing our Massage Chair Buyer's Guide for helpful advice on what to look out for when shopping for massage chairs. Additionally, try our Massage Chair Finder Quiz , curated by our massage chair specialists, to narrow down your selection based on the features that are important to you.

Question 1

How can I contact you?

Accepted Answer

We welcome you to give us a call toll-free at 844-862-4391. You may also talk directly with a Massage Chair Specialist by live chat, found on the bottom right side of this page. Alternatively, you can submit a ticket by filling out our contact form. Please be sure to include a call back number if you prefer to have a representative contact you by phone.

Question 2

Why Massage Chair Deals?

Accepted Answer

Massage Chair Deals is your one stop shop for all your massage chair needs. We have been in business for over a decade and with our extensive product knowledge, have helped thousands of our customers find the perfect massage chair to suit their needs. Plus, our team of specialists are available 24/7 to answer any of your inquiries.

Question 3

What are your business hours?

Accepted Answer

A customer service representative is available 24 hours a day.

Question 4

Can I order over the phone?

Accepted Answer

Absolutely! If you prefer to order over the phone or have any pre-sale questions, we welcome you to call one of our specialists toll-free at 844-862-4391. A friendly specialist is available 24 hours a day.

Question 5

Are you an authorized retailer?

Accepted Answer

Massage Chair Deals has been vetted and received approval from our manufacturer partners. You can be assured we are an authorized retailer of all the products featured on our website.

Question 6

Is your website secure?

Accepted Answer

We take website security issues very seriously and use industry-standard SSL (Secure Socket Layer) encryption and other measures to protect your credit card and personal information.

Question 7

What is the weight limit for massage chairs?

Accepted Answer

This will vary based on the model but most massage chairs generally have a recommended weight capacity of between 220-350 lbs. Be sure to check out the specs tab on each of our product pages to ensure the model will support your weight.

Question 8

What is the height requirement for massage chairs?

Accepted Answer

A massage chair's recommended height requirement varies by model. Some massage chairs are better suited for shorter users, while others are better equipped to accommodate a taller individual. As a general rule of thumb, most massage chairs will have no problem handling a user between 5'2" - 6'2". Check out the specs tab on each of our product pages for the manufacturer's recommended height limit prior to ordering.

Here are some models to consider if you're outside the 5'2" - 6'2" range:

Osaki 4D Maestro LE 2.0 - 5'0" - 6'4" ｜ Infinity Dynasty 4D - 5'2" - 6'4" ｜ Infinity Smart Chair X3 - 4'11" - 6'4" ｜ Infinity IT-8500 Plus - 5'0" - 6'5" ｜ Kyota Genki M380 - 4'10" - 6'2" ｜ Kyota Kansha M878 - 5'4" - 6'9" ｜Kyota Yosei M868 - 5'2" - 6'4" ｜ Osaki OS-Highpointe 4D - 5'0" - 6'4" ｜ Titan TP-Epic 4D - 5'0" - 6'3" ｜ Osaki OS-Pro Emperor 4D - 5'0" - 6'3" ｜ Osaki OS-3D AI Vito - 4'10" - 6'1" ｜ Osaki JP-Nexus 4D - 5'0" - 6'4" ｜ Osaki OS-Pro DuoMax 4D+ - 5'0" - 6'4"

Question 9

Why a massage chair?

Accepted Answer

A massage chair is an excellent investment in your mind, body, and soul. It promotes relaxation and can improve flexibility while lowering stress and anxiety. Plus, investing in a quality massage chair allows you to reduce or eliminate the recurring cost of visiting a therapist or spa.

Question 10

What is the best massage chair?

Accepted Answer

That is a broad question that depends on many factors: what you're looking for the chair to perform, your preferred intensity, budget, height and weight, etc. Truthfully, there is no clear-cut answer on what massage chair is "the best" since everyone has their own sensitivities and preferences. That being said, higher-end models include more advanced functions that will translate into receiving a higher quality massage. Feel free to get in touch, and we'd be happy to assist in determining the best model for your unique needs.

Question 11

How do I know which massage chair is right for me?

Accepted Answer

We recommend viewing our Massage Chair Buyer's Guide for helpful advice on what to look out for when shopping for massage chairs. Additionally, try our Massage Chair Finder Quiz, curated by our massage chair specialists, to narrow down your selection based on the features that are important to you.

Question 12

How can I compare massage chairs?

Accepted Answer

If you're unsure of what massage chair you're interested in purchasing and would like to compare each of their product features, you can do that on our website. Click here to view our massage chair comparison chart.

Question 13

Are the massage chairs you carry new?

Accepted Answer

Absolutely! All of the products we carry are shipped new. Refurbished, open box, floor, and certified pre-owned models will be clearly labeled as such.

Question 14

What is a massage chair's electrical requirement? Power consumption?

Accepted Answer

Massage chairs must be plugged into a 110-120V (U.S. standard) grounded electrical outlet to operate. A massage chair's power consumption is typically between 150-300W, which is akin to running a desktop computer and monitor.

Question 15

Does a massage chair need padding underneath it?

Accepted Answer

Padding beneath a massage chair is not required. However, if you plan to place your chair on hardwood or tile flooring, we recommend using an area rug or a mat underneath the chair's base to protect your floor's finish. Floor protection also minimizes the sound of the chair's motor. 3x5 and 4x6 rugs work great for most models.

Question 16

How do I clean a massage chair?

Accepted Answer

As with most furnishings, as long as your massage chair is kept clean, it will remain in great shape. Always unplug the chair from its power source before cleaning or maintenance. Use a soft cloth to wipe down your chair. You can use a vacuum brush attachment to sweep away any debris. We do not advise using any harsh chemicals (i.e. leather cleaner, alcohol, benzine, etc) to clean a massage chair as doing so may damage the synthetic upholstery. If a more thorough cleaning is required, spot clean with a clean cloth using a small amount of water and mild dish detergent. Make sure to wipe dry immediately afterward. To take care of your remote control, wipe off dust and debris with a dry only cloth. We also carry a specially formulated massage chair cleaner suitable for most models.

Question 17

What delivery options are there?

Accepted Answer

All orders qualify for free standard Curbside Delivery. We also offer two premium delivery options for an additional cost: Threshold and In-Home Delivery & Set Up. See more details on our shipping page. Most orders are processed within 3-5 business days. Once your order has shipped, you will receive a notification email containing your tracking number.

Question 18

Can I have my massage chair assembled?

Accepted Answer

If you opt for free Curbside Delivery, you're responsible for bringing in and assembling your massage chair. Most models can be installed in under an hour by following the instructions included in your welcome kit. If you need your chair assembled, choose the In-Home Delivery & Set Up upgrade option for an additional $179. A third-party installation team will bring the massage chair inside your home and assemble it for you with this shipped method. Your chair will be operating properly before they leave. Learn more about our shipping options by clicking here.

Question 19

Where do you ship to?

Accepted Answer

We currently serve the 48 contiguous states in the USA. Due to logistical issues associated with shipping a large item like a massage chair, we do not currently ship to Alaska, Hawaii, or outside the U.S.

Question 20

What forms of payment do you accept?

Accepted Answer

We accept one time credit or debit card payments (Visa, American Express, Discover, and MasterCard) as well as PayPal. We also offer financing for up to 36 months. Terms apply.

Question 21

Do health insurance plans cover massage chairs?

Accepted Answer

Most of our customers haven't had much luck getting their health insurance to cover the cost of their massage chairs. Health insurance providers tend to view massage chairs as luxury items, despite their well-documented health benefits. While it's unlikely your provider will reimburse you, you can still consider submitting a claim.

Question 22

I'm interested in purchasing more than one chair. Do you provide quantity discounts?

Accepted Answer

Yes, we do. Please contact us with any inquiries.

Question 23

Do you ship to PO Boxes?

Accepted Answer

We do not ship to PO Boxes due to the heavy nature of our products. We require that all orders be shipped to a residential or business address with a signature upon delivery.

Question 24

When will I receive my order?

Accepted Answer

Orders are usually processed for shipment within 3 to 5 business days. Free Curbside and Threshold Deliveries typically have a lead time of about 1 to 2 weeks. If you choose In-Home Delivery & Set Up, you can anticipate receiving your order in approximately 2 to 3 weeks. Please be aware that deliveries may experience slight delays if you are located in a remote area or during peak periods, such as around the holidays.

Question 25

How can I track my order?

Accepted Answer

Enter your order number and the email address associated with your order on this page. You will receive an email once your order has been processed for shipment. Please allow about a week from the purchase date for that information to be available. Tracking information may take about 1-2 business days to appear on the carrier's website.

Question 26

How do I modify an existing order?

Accepted Answer

Please contact us as soon as possible. If the order was recently placed, we may be able to make changes in time. If the order is late in the processing phase or has already been shipped, we are unable to make any changes.

Question 27

How do I cancel an existing order?

Accepted Answer

If you'd like to cancel your order, please contact us immediately. If your item has not yet shipped, we may be able to cancel your order in time. If your order has already shipped or shipment is imminent, please follow our return policy. To learn more about our cancellation and return policy, click here.

Question 28

Is assembling a massage chair difficult?

Accepted Answer

With the Curbside and Threshold delivery options, you will be responsible for assembling your order (if required). Massage chairs are heavy but not particularly difficult to install. We highly recommend having another person on hand who can assist you with the unboxing and assembly process. Your order will arrive with an assembly guide. We also have installation walkthrough videos for most models we carry on their respective product pages.

Question 29

My order never arrived. Can you help?

Accepted Answer

Most orders are delivered within 1-3 weeks, depending on your location and shipping method. For the latest information, use our track your order page. Please first direct any inquiries regarding order status to the assigned shipping carrier, as they will be able to provide you with the most up-to-date information. They will contact you to arrange delivery as the order approaches your local terminal. If they are unable to help, get in touch with us for assistance.

Question 30

My order is incorrect or missing an item. What should I do?

Accepted Answer

If there is an issue with your order, we first need to be aware of it so that we can help solve the problem. The sooner we know about the issue, the sooner we can begin working on it for you. Please include any relevant information that can help us resolve this issue, including providing your order number and any images.

Question 31

What is your price match guarantee?

Accepted Answer

We understand a massage chair is a big investment, and we want you to rest assured that the price you're seeing on our website is the lowest price online. How do we know? Because all of our chairs are listed at the Minimum Advertised Price (MAP). In other words, our rates are the lowest minimum price that our partners allow. If you do find the same chair listed at a lower price through an authorized retailer, contact us and we'll price match them and may offer you an additional discount as well. Talk with a representative for more information.

Question 32

The chair I ordered is now lower in price. What can you do?

Accepted Answer

If you find the same model advertised for a lower price within 15 days of purchase, contact us and we will refund you the difference. That is our promise to you. See our price match page for more details.

Question 33

What type of warranty comes with my massage chair?

Accepted Answer

All of the massage chairs we carry are equipped with a minimum 3-year limited manufacturer warranty. Some products may also offer an extended warranty plan for an additional charge. We recommend opting for an extended warranty as massage chairs have many moving parts. To learn more about warranty policies, please view our warranty page.

Question 34

Do I have to register my warranty?

Accepted Answer

Whether you have to register your warranty depends on the brand. For Osaki, Titan, AmaMedic, Ador, and Otamic models, the warranty is already pre-registered and no action is required. For Infinity, Kyota, and Sharper Image products, warranty registration is required and instructions on how to do so are included in your order's welcome kit.

Question 35

I have a problem with my chair. What should I do?

Accepted Answer

Ensuring that your massage chair is brought back to working order is important to us. As the manufacturer carries out your warranty, you should first reach out to them if you encounter any service issues, malfunctions, or problems. You can find contact information of all of the brands we carry on our warranty page. If you are still under warranty and they are unable to help, feel free to get in touch with us and we can always open you a service request.

Question 36

Why is my massage chair so strong?

Accepted Answer

A massage chair may take some time to get used to since the massage rollers and airbags are working over built-up tension and muscles that typically don't receive much attention. It can take up to two weeks before you start noticing the benefits of a regular massage, so we suggest giving it some time. If you experience any discomfort, we recommend adding an extra layer of padding (i.e. throw blanket, towel, etc) over the backrest rollers to reduce the intensity until your body gets more accustomed to the massage.

Question 37

How do I cancel an existing order?

Accepted Answer

If you'd like to cancel your order, please contact us immediately. If your item has not yet shipped, we may be able to cancel your order in time. If your order has already shipped or shipment is imminent, please follow our return policy. To learn more about our cancellation and return policy, click here.

Question 38

How do I return my order?

Accepted Answer

You must notify us within 30 days of receiving your order if you want to return it. Return procedures and policies vary depending on your original shipping method. For more details, see our return policy.

Question 39

How long does it take to receive a refund?

Accepted Answer

You will be notified by email once we've processed your return. Once a returned product has been received, it will be reviewed and you will receive a refund for the total of your purchase minus any applicable fees detailed in our return policy. We typically process returns within 2-3 business days of receiving them. Depending on your original payment method, a refund may take an additional 5-10 business days to post to your account.

Question 40

What is your exchange policy?

Accepted Answer

We must be notified within 30 days of receiving your order if you'd like to exchange it for another model. Exchanges are final. See more by clicking here.

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