Massage Chair FAQs
What Are Your Business Hours?
A customer service representative is available 24 hours a day. We welcome you to give our customer care center a call toll-free at 844-862-4391. You may also talk directly with a Massage Chair Specialist by chatting with us using our live chat feature on the bottom right side of this page.
If you are unable to reach us by phone or would like to contact us electronically, you can always submit a help ticket by filling out our contact form. Please be sure to include a call back number if you prefer to have one of our reps contact you by phone.
Do You Charge Sales Taxes?
No! MassageChairDeals.com is based out of Illinois and we are only required to charge taxes to customers within the state. We do not charge sales taxes to customers in the other 49 states.
Do You Offer Free Shipping?
Yes! All of our massage chairs come with free standard curbside shipping. We process most shipments within 1-3 business days of ordering. Once your massage chair has been shipped, we will send you a tracking code for you to to keep tabs on status of the shipment until the moment it arrives to your home or business.
Is The Massage Chair I’m Purchasing New?
Absolutely! All the massage chairs we sell are brand new. We do not sell refurbished, open box, or floor models.
How Do I Know Which Massage Chair Is Right for Me?
If you’re just beginning the massage chair researching process or you’re just unsure of which massage chair is right for you, take a look at our Massage Chair Buyer’s Guide for helpful advice on what to look for. Additionally, our comparison chart compares and contrasts the major features of every chair we carry.
What Is White Glove Delivery?
If you choose to receive our free standard shipping, you will have to assemble your massage chair yourself. All of our chairs come with detailed instructions, and if followed, can easily be assembled within an hour.
However, if you prefer to have your massage chair assembled for you, we offer our customers a White Glove Delivery upgrade. With White Glove Delivery, a professional installation team will be more than happy to bring the chair into your home or business, remove the packaging, and completely assemble it for you. Your chair will be operating correctly before they leave.
Please note that by choosing our non-refundable White Glove Delivery service, your chair is delivered directly to the warehouse of a third party moving and delivery service located near your shipping address. Once it arrives at the third party delivery service, they will contact you within 2-3 days of arrival to schedule a date and time to best have a professional installation team come out to your home or business to assemble your chair(s).
Please keep in mind that the White Glove Service delivery is a service provided to you as a means to carry your massage chair into your home/business and to install it. They are a general furniture installation team and may have not assembled your massage chair in the past.
Please be prepared to add an additional week to the total delivery time when choosing White Glove Delivery.
How Can I Compare Massage Chairs?
If you’re unsure of what massage chair you’re interested in purchasing and would like to compare each of their product features, you can do that on our website. Simply click here to view our massage chair comparison chart.
I’ve Placed My Order. When Will I Receive My Massage Chair?
Our massage chairs typically ship 1-3 business days of ordering. With free curbside shipping, you can expect the chair to arrive roughly a week after it has shipped. If you opt for the White Glove Delivery service, you can expect to receive your chair within 2 weeks of shipment.
Are You An Authorized Dealer?
Absolutely! All of the massage chairs listed on MassageChairDeals.com are listed on our website because we have been vetted and received approval from our manufacturer partners, including Osaki, Infinity, Titan, APEX & Omega.
Can You Guarantee That Your Massage Chairs are the Lowest Rates Online? Can You Price Match?
Definitely! We understand that massage chair purchases can be a big investment, but we want you to be rest assured that the price you’re seeing on MassageChairDeals.com is the lowest price online. How do we know? Because all of our chairs are listed at the Minimum Advertised Price (MAP). In other words, our rates are the lowest minimum price that our massage chair partners allow.
And, if you do find the same chair listed at a cheaper price at an authorized retailer, contact us and we’ll price match them and may offer you an additional discount as well.
I’m Interested in Purchasing More Than One Chair. Do You Provide Quantity Discounts?
Yes, we do. Please contact us with any inquiries.
Can I Order Over the Phone?
Absolutely! If you prefer to order by phone, we welcome you to call one of our customer support representatives by contacting us toll-free at 844-862-4391. A friendly customer support representative is available 24 hours a day.
What Forms of Payments Do You Accept?
We accept any credit or debit card with a Visa, Mastercard, Discover, or American Express logo, and Paypal. We also offer interest-free financing for up to 12 months for customers with VISA and MasterCard credit cards.
What Type of Warranty Comes With My Massage Chair?
Most of our massage chairs come equipped with a free standard minimum 3-year warranty. Some of our massage chairs may also offer an extended warranty plan for an additional charge. To learn more about our warranty policies, please view our warranty page.
Is Your Website Secure?
Yes, absolutely. We take website security issues very seriously and use the latest industry standard SSL (Secure Socket Layer) encryption to protect your credit card and personal information.
How Do I Cancel My Order?
In the event that you’d like to cancel your order, please contact us immediately. If your item has not yet shipped, we may be able to cancel your order in time. If your order has already been processed for shipment, please refer to our return policy.
24 Hour Customer Support
Have a question? Ready to make a purchase? Give us a call any time toll free at 844-862-4391. You may also talk to a Massage Chair Specialist directly on the bottom right side of this page via live chat.
Lowest Price Guarantee
All our massage chairs are listed at the minimum advertised price (MAP). If you find the same model at the same price, contact us and we will price match our competitor and may also offer you an additional discount.
Free Shipping on All Purchases
All massage chair orders come with complementary curbside shipping. White Glove Delivery -- where an installation team will take the massage chair into your home or business and assemble it for you -- is also available.
Pay No Sales Taxes
Customers outside the state of Illinois are not subject to state sales taxes.